My Resume

Apple Inc.

Technical Specialist

East Rutherford, NJ

• Deliver outstanding technical support to customers by utilizing expertise in Apple products and services to efficiently resolve various hardware and software issues, consistently maintaining a 96% customer satisfaction rate.
• Demonstrate exceptional problem-solving skills by diagnosing and troubleshooting complex technical issues, resulting in increased customer satisfaction and loyalty.
• Collaborate with cross-functional teams, including sales specialists and Genius Bar technicians, to ensure a seamless and holistic customer experience.
• Direct and facilitate morning meeting sessions focused on developing solutions and initiatives for troubleshooting and repair, significantly enhancing team alignment and operational outcomes.

Sales Specialist

East Rutherford, NJ

• Warmly greeted and engaged customers, promptly addressing their inquiries and requirements to ensure a seamless and positive experience.
• Delivered personalized solutions for both individual customers and businesses, aligning with their unique needs and preferences.
• Provided comprehensive expertise in product features and software capabilities, allowing for well-informed guidance and support.
• Conducted interactive product demonstrations, highlighting key features and addressing customer inquiries, resulting in a deeper understanding of product offerings and driving informed purchasing decisions.

Sales Specialist

Paramus, NJ